Join Teleperformance – Where Excellence Meets Opportunity
Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including in office and work-at-home programs, ensure
flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.
Utilize advanced support technologies and processes engineered to achieve
outstanding results.
We cultivate lasting client relationships and make positive contributions to our
local communities.
Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.
Job Description
Oversees and has full responsibility over all operational support aspects of the
contact center.
Must facilitate and monitor all workforce planning issues,
including staffing, scheduling and forecasting systems, and policy and
procedure. May monitor the implementation and execution of all training programs
across the contact center. Oversees all aspects of contact center quality issues
and support systems implementation and management. May be responsible for
multiple contact centers.
Positions on this level have advanced knowledge and experience and participates
in/leads the development of new solutions/projects. Shares best practice and
advice to the co-workers in the professional area. Not only generates own
workload but outlines directions to others. Can supervise and coordinate
lower-level specialists being single point of contact in complex matters.
Coordinates the daily operations, enables and oversees the implementation of
short to medium term activities within the team. Delivers input to policies,
processes and s