While technology is the heart of our business, a global and diverse culture is
the heart of our success. We love our people and we take pride in catering them
to a culture built on transparency, diversity, integrity, learning and growth.

If working in an workplace that encourages you to innovate and excel, not just
in professional but personal life, interests you- you would enjoy your career
with Quantiphi

Role: Lead Support Engineer

Experience Level: 8-15 Years

Work location: Trivandrum

As a Application Lead for the Production Engineering (PE) and Service Delivery
(SD) stream, you will take ownership of the reliability, scalability, and
availability of critical healthcare AI platforms. You will move beyond
day-to-day ticket resolution to define the Support Strategy, focusing on Site
Reliability Engineering (SRE) principles.

You will lead a team of engineers, guiding them through complex incident
resolutions, orchestrating cloud automation, and bridging the gap between Data
Engineering, ML Engineering, and Operations. You will serve as the primary




escalation point and technical architect for support operations, ensuring high
availability for multi-geography projects.

Role & Responsibilities-

Technical Leadership & Strategy

* Lead and mentor senior and junior support engineers; conduct code reviews,
technical sessions, and manage 24/7 shift rotations.

* Implement SRE best practices by defining and tracking SLOs, SLIs, and Error
Budgets.

* Act as Major Incident Manager and primary escalation point, leading war
rooms, RCAs, and corrective actions.

Automation & Reliability Engineering

* Architect and enforce IaC standards using Terraform/CloudFormation to ensure
reproducible, self-healing environments.

* Design and maintain monitoring, logging, and alerting systems for proactive
issue detection.

* Ensure zero-downtime releases, automated rollbacks, and mature CI/CD
pipelines.

Collaboration & Innovation

* Partner with Solution Architects and engineerin

📌 Support Lead (Thiruvananthapuram)
🏢 Quantiphi
📍 Thiruvananthapuram