Job Title:

Service Delivery Manager I

Job Description

Concentrix is a technology-enabled global business services company specializing
in customer engagement and improving business performance. We partner with
ambitious, progressive executives around the world to future-proof their
business and stay ahead of the competition and meet customer expectations.

Role and Key Responsibilities:

· Financial Reporting & Consolidation: Manage end-to-end accounting operations,
including inter-company eliminations, accruals, and sub-ledger closures for US
GAAP, UK GAAP, or Ind AS.

· Global Taxation: Oversee international tax compliance, including preparing tax
returns, transfer pricing documentation, and liaising with global tax
authorities.

· Audit & Reconciliation: Review financial statements and perform statutory
ledger reconciliations to ensure audit readiness and resolve complex accounting
discrepancies.

· Process Transition & Optimization: Lead knowledge transfer from client
companies to the BPO team, and drive automation or process improvements using
advanced tools.





· Team Leadership: Manage and mentor large teams (50+ members), ensuring SLAs
(Service Level Agreements) and strict deadlines are met for client deliverables.

· Client Management: Act as the primary financial liaison for overseas clients,
addressing queries and providing strategic business insights.

Key Skills and knowledge:

· 3+ Years of post-qualification experience in accounting, auditing, or taxation
(experience in BPO/KPO, Big 4 firms, or managing US/UK clients is highly
preferred).

· Hands-on proficiency in ERP systems (e.g., SAP, Oracle NetSuite, QuickBooks)
and advanced Microsoft Excel.

· Excellent verbal/written communication, analytical problem-solving, and the
ability to work in adaptable shifts to match client time zones.

Educational Qualification:

Fully Qualified Chartered Accountant (CA).

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment

📌 Service Delivery Manager I (Chennai)
🏢 CNX
📍 Chennai