Customer Support Specialist
Location: Angamaly, Kerala
Experience: 2–4 Years
Qualification: Bachelor's Degree in Business Administration, Commerce, or related field.

Role Summary

The Customer Support Specialist will be responsible for managing customer orders, coordinating order fulfilment, addressing customer enquiries, and ensuring a seamless customer experience by working closely with Sales, Production, Warehouse, Logistics, and Finance teams.

Key Responsibilities

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Process and coordinate customer orders from receipt to delivery.

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Communicate order status, dispatch schedules, and delivery updates to customers.

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Handle customer enquiries, complaints, and service requests promptly.

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Coordinate with Sales, Production, Warehouse, Logistics, and Finance to ensure timely order fulfilment.

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Monitor order progress and resolve delivery or service-related issues.

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Maintain customer records, order documentation, and service reports.

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Prepare customer support MIS and order status reports.

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Ensure compliance with company SOPs and service standards.

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Build and maintain strong customer relationships through proactive communication.

Desired Skills

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Customer Relationship Management

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Order Processing & Coordination

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Complaint Resolution

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Documentation & MIS Reporting

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ERP/MS Excel proficiency

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Excellent communication and interpersonal skills

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Strong coordination and problem-solving abilities

Preferred Profile

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2–4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management in a manufacturing, FMCG, food ingredients, or B2B workplace.

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Experience in ERP-based order processing and customer coordination will be an added advantage.

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