Job Description – Manager – Ocean Operations Department: Ocean Operations Location: Magarpatta, Pune About the Role The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objectives. Responsibilities Ocean Operations Management: Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments. Ensure timely booking, shipment execution, documentation, customs coordination, and cargo delivery. Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines. Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs,



transporters, and Customs House Agents (CHA). Manage shipment exceptions, operational escalations, and ensure timely resolution. Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applicable. Customer & Stakeholder Management: Build and maintain robust relationships with customers, overseas offices, carriers, and business partners. Ensure proactive communication regarding shipment status, delays, and operational updates. Participate in customer review meetings and support key account management. Resolve customer queries and escalations while ensuring high service standards. Documentation & Compliance: Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices, and shipping documentation. Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and company SOPs. Maintain comp

📌 Operations Manager (Pune)
🏢 Anonymous
📍 Pune