POSITION: Retail Customer Support Associate ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience. KEY RESPONSIBILITIES: Handle customer interactions through designated support channels. Resolve customer concerns efficiently while maintaining service quality standards. Deliver exceptional customer experience and brand representation. Meet productivity, quality, and performance metrics. Maintain accurate records of customer interactions. COMPENSATION & REWARDSAnnual CTC: n4.3 LPA • Monthly CTC: n36,000 Approximate Monthly In-Hand: n32,000 Performance Linked Incentive (PLI): n1,700 per month upon target achievement (eligible from the 3rd month). Additional incentives over and above salary and PLI for exceptional performance.
WORK SCHEDULE:5 Days Working Per Week9-Hour Rotational Shifts (Including 1 Hour Break)Effective Working Hours: 8 Hours Per Day Rotational Weekly Offs ELIGIBILITYUndergraduate & Graduate Candidates Freshers and Experienced Candidates Welcome Minimum Age: 18 Years • Candidates pursuing regular/full-time courses are not eligible. LEAVE POLICY: No planned leaves allowed during the first 3 months of employment. ADDITIONAL BENEFITS: Night Shift Cab Facility for female employees (9:00 PM – 6:00 AM). Structured training and development. Career growth opportunities with a global organization. Dynamic and professional work setting. WHY TELEPERFORMANCE?Global Brand Recognition Excellent Career Progression Attractive Incentive Structure Opportunity to Support a Premium Technology Brand Learning, Development & Internal Growth Opportunities Contact Details: HR Anahita- (phone hidden) Email- anahita.ajmani@