Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Data Centre Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a skilled remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key Responsibilities:
- Maintains the support process and ensures that requests for support are handled according to defined procedures and SLAs.




- Uses monitoring and service assurance tools to investigate and diagnose issues across Wintel and cloud environments (Azure/AWS), collect performance data, and generate reports.
- Identifies and resolves incidents related to Windows server infrastructure, virtualization, and cloud platforms following agreed procedures.
- Carries out scheduled maintenance activities on Windows servers, Active Directory, Azure resources, and associated infrastructure.
- Ensures effective utilization of knowledge articles in incident diagnosis and contributes to knowledge base updates as required.
- Monitors service delivery against SLAs across on-prem and cloud environments and maintains accurate operational records.
- Analyzes service performance metrics regularly to identify improvement opportunities and initiate corrective actions.
- Prioritizes, categorizes, and diagnoses incidents based on impact and urgency.
- Investigates root causes of incidents and ensures timely resolution, incl

📌 Senior MS Data Centre Engineer (Bengaluru)
🏢 NTT
📍 Bengaluru