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Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities:
- Strong experience in delivering Identity and Access management support engagements
- Understanding of the compliance framework from the Identity Management perspective
- Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
- Identify the improvement opportunities to solve customer pain points and track them to closure
- Strong record of driving projects to improve operations and support-related processes and the right technical support experience
- Must be able to thrive in a fast-paced, high-energy environment




- Work with the customer and team to prioritize tickets and manage the overall capacity of the team
- Manged Services experience handling multiple projects in shared resource model
- Assist in log monitoring, alert and dashboard maintenance, and training of support staff
- Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
- Proven leadership skills demonstrating robust judgment, problem-solving, and decision-making abilities
- Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
- Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
- Effort estimation experience for Identity and Access management support engagements
- Act as a trusted advisor to the team, creating a positive and supportive work environment
- Review of security internal control procedures.
- Exper

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