The Impact You'll Make
As our Warranty Techician, you’ll play a key role in delivering exceptional customer experience by providing technical field support, driving effective failure analysis, and ensuring timely warranty resolution for hydraulic components on Application across India.
You will help customers through rapid troubleshooting, evidence-based warranty assessment, and effective containment actions. By identifying root causes, supporting quality improvements, and enabling successful product performance in the field, you will strengthen customer trust, reduce recurring issues, and contribute to continuous product and process improvement.
You’ll collaborate with Account Manager (Sales Team) Application Engineering, Product Application Engineering, Plant Quality, Manufacturing teams, and customers while taking ownership of field failure analysis, warranty management, customer support activities, and technical problem resolution, helping us move toward a more reliable, customer-centric, and quality-driven future.
What You’ll Be Doing
Perform on-site failure analysis,
troubleshooting, and technical support for hydraulic systems, components, and applications.
Support customers through warranty claim validation, containment actions, retrofit activities, and timely issue resolution.
Collaborate with cross-functional teams to investigate chronic and recurring issues, conduct root cause analysis, and closely work on critical claims/claim prevention projects to identify the root cause and collaborate with plant quality and application team.
Utilize SAP and quality tools to document, manage, and close warranty cases while preparing structured technical reports and supporting 8D investigations.
Deliver customer training and support current product launches through on-site engagement, identifying assembly and process gaps to prevent future quality concerns.
What We're Looking For
Diploma or Bachelor’s degree in Mechanical Engineering or a related field, with 8–10 years
📌 Warranty Technician (Pune)
🏢 Danfoss
📍 Pune