Sr. Tech Lead - Application Development Microsoft N
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Job Description
Role Summary
Senior Functional Consultant responsible for design, implementation, and training enablement of Dynamics 365 Customer Service & Contact Center (Omnichannel) solutions. The role focuses on driving user adoption, delivering structured training programs, and ensuring business readiness across global deployments.
Key Responsibilities
1. Functional Consulting & Solution Delivery
- Lead requirement gathering workshops, stakeholder discussions, and fit-gap analysis for Customer Service and Contact Center processes
- Design and configure D365 Customer Service capabilities including:
- Case management
- Knowledge base
- Queues, SLAs, entitlements
- Security models

📌 Sr. Tech Lead (Hafeezpet)
🏢 Genpact India
📍 Hafeezpet