Career Opportunities at Kolte-Patil

Executive/ Sr. Executive (Customer Relationship Management)

Required Experience: 3+ Years

Location: Pune

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Job Description

Job Purpose: Responsible for Post sale activities , Agreement registration , Collection , Customer grievances handling CRM function , MIS handling , Team management , Handling co-ordination activities with internal & external stakeholders , Control and Review on System Input data , Customer grievances handling

Key Roles And Responsibilities

Welcome Call and Onboarding:

Conduct welcome calls to recent customers, introducing them to the company and the property they have purchased.
Provide a warm and friendly experience, addressing any initial queries or concerns.
Collect necessary information from customers, such as contact details and preferences, to update the CRM system.

Customer Relationship Management

Manage customer interactions and relationships throughout the project lifecycle.
Ensure timely and effective communication with customers, addressing their queries and concerns promptly.




Coordinate with various internal teams, such as sales, marketing, construction, and customer service, to provide seamless customer experiences.
Update customer records and interactions in the CRM system, maintaining accurate and up-to-date information.

Progress Updates And Documentation

Provide regular updates to customers regarding the progress of their property, including construction milestones, approvals, and timelines.
Document all relevant communications, agreements, and changes to customer requirements.
Collaborate with internal teams to ensure the delivery of promised amenities, features, and customization options.

Handover And Possession

Coordinate the handover process, ensuring a smooth transition from construction completion to possession.
Arrange and conduct property inspections with customers, addressing any snags or issues.
Facilitate the necessary paperwork and legal formalities related to p

📌 Executive/ Sr. Executive (India)
🏢 24 K Stargaze
📍 India