Job Title - Lead Business Analyst – Specialist - ACS Song

Management Level: 9 – Specialist/Consultant

Location: Kochi

Must have skills: Requirement Analysis

Positive to have skills: eCommerce techno-functional BA

Experience: 5-8 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary

You will help clients translate business and user needs into digitally enabled commerce solutions. The role requires a consultative techno-functional Business Analyst who can work independently in client-facing engagements, connect business objectives with platform capabilities, and enable delivery teams through clear requirements, backlog readiness and stakeholder alignment.

Roles and Responsibilities
- Independently lead requirements elicitation for assigned eCommerce workstreams by facilitating client workshops, interviews and playback sessions.
- Analyze as-is processes and design to-be business, solution and system requirements in partnership with client stakeholders and delivery teams.




- Create and maintain epics, features, user stories, acceptance criteria, process flows, business rules, data needs and decision logs.
- Own backlog readiness for upcoming sprints by planning refinement, identifying dependencies and clarifying functional and technical questions.
- Act as a bridge between client Product Owner, business SMEs, UX/design, architects, developers, QA and project/program stakeholders.
- Identify solution options and recommend fit-for-purpose approaches by balancing business value, user experience, feasibility and delivery complexity.
- Ensure requirements and designs remain aligned throughout change, implementation, testing and release cycles.
- Support UAT planning, test scenario review, defect triage and business readiness activities.
- Contribute to product roadmap inputs, release scope definition and improvement ideas based on client priorities and market/platform awareness.
- Mentor junior te

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