RBS SPEG UDE team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Financial Disputes program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.
Candidate Profile
Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a valuable customer and business partner focus.
You will have a demonstrated record of leading projects not only at the strategic level,
but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on elimination of defects causing downstream payment issues for vendors. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.
Key job responsibilities
1) Lead high-impact UDE projects in cost optimization and revenue generation by identifying systemic defects, influencing upstream team roadmaps, and driving cross-organizational alignment.
2) Establish comprehensive governance frameworks for UDE programs, including pipeline development, quality controls, and executive reporting mechanisms.
3) Partner with senior leaders across multiple VP orga