Defender of Client Voice Join Our Group Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: Job Description/: Responsibilities/: Inbound and outgoing Interaction Management/: Handle a large number of incoming support or outgoing outreach calls while responding to consumer questions with professionalism, empathy, and clarity. Customer Verification & Security Compliance/: Before disclosing internal file details, adhere to defined verification procedures to verify customer identities and safeguard sensitive personal account information. Issue Resolution & Problem Solving/: To address problems on the first call, actively listen to customer complaints or requests, identify the underlying reasons, and apply accurate troubleshooting scripts or account modifications. CRM Documentation & TicketLogging/:



Use Customer Relationship Management software to record all customer interactions in real time, including status flags and concise case descriptions. Escalation Path Execution/: When main scripts are unable to address complicated technical faults or high/-level account disputes, forward them to specialised Tier/-2 support teams or shift supervisors. Required Skills/: Outstanding Verbal Communication/: Accurate pronunciation, attentive listening, and the ability to readily modify language and tone to fit a variety of client profiles. High/-Speed Data Transcription/: The capacity to simultaneously traverse computer screens, converse with clients, and accurately type extensive notes. CRM Navigation Competency/: The ability to navigate corporate call routing systems ' customer profiles, ticketing tabs, and knowledge bases with ease. De/-escalation and Emotional Control/: De/-escalating conflict to find wo

📌 Defender of Client Voice Join Our Group (Chennai)
🏢 GS Infotech
📍 Chennai