At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
R&D; Department/Local Unit Lead
What we believe in
ABB's Process Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification, and digital solutions for process, hybrid, and maritime industries, including industry-specific integrated control and software, as well as measurement, analytics, and lifecycle services that enable customers to improve productivity, reliability, and sustainability.
Your role and responsibilities
In this role, you will join ABB's Industrial Automation Digital organization as a ServiceDesk Engineer (L3/L4 Support) supporting mission-critical industrial automation solutions for the Oil & Gas domain.
You will act as a technical expert responsible for diagnosing and resolving complex customer issues related to Distributed Control Systems (DCS), PLCs, industrial software, and system integrations. Working closely with global R&D;, product engineering, and customer support teams, you will drive root cause analysis, product improvements, and ensure high customer satisfaction through timely issue resolution.
The work model for the role is: Hybrid
You will be mainly accountable for:
- Provide expert-level L3/L4 technical support for complex customer issues involving industrial automation platforms, DCS/PLC systems, and software applications.
- Perform detailed troubleshooting using logs, diagnostics, system analysis, and replication environments to identify root causes and deliver sustainable solutions.
- Collaborate closely with global R&D;, product engineering, architecture, and quality teams to reproduce issues, validate fixes, and supp
📌 Technical Specialist (Bengaluru)
🏢 ABB
📍 Bengaluru