Talk & Develop Importance of Voice Process Executive Job Description/: Our customer operations division 's "Brand Ambassador " and "First/-Line Resolution Anchor " is the Voice Process Executive. Answering, managing, resolving, and documenting live customer enquiries, service requests, and communication streams is your main responsibility while technical analysts isolate systemic platform faults and backend support teams process data changes. Managing inbound support queues and outbound outreach initiatives in real/-time is part of this. As the "Guardian of First/-Call Resolution FCR Rates, Average Handling Time AHT Windows, and Customer Satisfaction CSAT Scores, " you assume direct responsibility for converting customer issues into service cases that have been resolved, verifying account profiles, and accurately entering case details into our CRM software. Key Duties/: Inbound and outgoing Interaction Management/: Handle a large number of incoming support or outgoing outreach calls, responding to consumer questions with professionalism, empathy, and clarity.



Customer Verification & Security Compliance/: Before providing internal file contents, adhere to defined verification procedures to verify customer identities and safeguard sensitive personal account information. Issue Resolution & Problem Solving/: To address problems on the first call, actively listen to customer complaints or requests, identify the underlying reasons, and implement accurate troubleshooting scripts or account modifications. CRM Documentation & TicketLogging/: Using Customer Relationship Management software, record each customer interaction in real time, including status flags and concise case descriptions. Escalation Path Execution/: When main scripts are unable to fix complicated technical issues or high/-level account disputes, forward them to specialised Tier/-2 support teams or shift supervisors. We invite you to apply and explore this exciting opportunity Warm Regards, HR /- M

📌 Talk & Develop Importance of Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai