Job Description:

Job Description About the Team: After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise. On a regular basis, you will plan and drive the engagement with your customer to make sure there is clear direction and alignment. You will be the customer’s ambassador in the Enterprise Cloud Services organization to help drive our business in a dynamic, rapidly evolving workplace. What You'll Do: Expectations and task of the job: • Develop and grow the client relationship by understanding their needs,



packaging solutions that drive measurable business value and to be a trusted advisor to the customer • Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations • Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners • Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required. • Host regular status and governance meetings with customers and other SAP stakeholders (extended account team) • Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments • Initi

📌 SAP BASIS (Bengaluru)
🏢 NTT DATA Business Solutions North America
📍 Bengaluru