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Role: Technology Lead - IdentityNow

Job Summary

The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation.

Key Responsibilities
- Should have experience on IdentityNow SaaS solution L2/L3 support
- Will be responsible for applications onboarding
- Facilitate project activities by managing risk and issue mitigations, establish project schedule,



and manage change controls.
- Partner with Product Management to ensure your team has clear tactical and strategic backlogs
- Balance competing priorities to ensure we effectively ship current features while resolving defects and managing technical debt
- Recruit, coach, develop, and motivate high performing engineers
- Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions
- Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them
- Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers
- An exceptional mentor and leader with a passion for continuous improvement
- Experience in implementing /supporting at least two IAM engagements including app

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