Roles & Responsibilities
- Budget / Forecast, monthly / yearly sales and expenses to support Regional Manager Sales for the assigned zone / customers and Field Engineers
- Validate potential for Oerlikon Surface Solutions and collect all the necessary market information from the team / CRM: Competition update, current opportunities, new applications.
- Conduct market survey and collect customer related data to support the business strategy, policy, budgeting, forecasting etc.
- Develop, train and lead the team for techno-commercial service to the customers, initiate, encourage sampling testing with cost benefit analysis.
- Attend customer complaint and resolve them to Customer satisfaction. Escalate and involve Business Development Managers / Regional Manager Sales for more support when required.
- Get major business share by implementing planned Key Customer Management System (K.C.M.) in co-ordination with Field Engineer and ensure that key customers are fully satisfied
- Conduct customer satisfaction survey,
initiate/plan technical seminars and co-ordinate for technical exhibitions.
- Focus payment recoveries in co-ordination with Commercial Department and concerned Field Engineer to control the credit
- CRM KPIs: Review periodically and monitor: visits, opportunities, campaigns, complaints, forecast, budget. Bluesheet, overall data quality
- Assess manpower to keep sales per FTE at optimal level
- Review customer satisfaction and employee engagement survey and make/monitor necessary action plan
Operations
- Responsibility for optimal and sustainable management of resources (e.g. equipment)
- Initiate / support continuous improvement in quality and service delivered to the customers
- Alignment with HSE policies and local legal requirements
Required Education, qualification & Skills
- Should be Diploma / Engineering graduate with minimum 10 years of relevant experience in Cutting tool Sales / Technical Sales, preferably in industrial or ma
📌 Manager Sales (Chennai)
🏢 Oerlikon
📍 Chennai
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