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Career Family : Service Delivery Lead

Role Type : Technical Engineering

The opportunity
- Service delivery manager to manage end to end operations of support engagement. Minimum experience level of 16-20 years.

Your key responsibilities
- Service delivery Lead who has the prior experience to manage support projects.
- Manage resources who needs to support on different shifts and on call coverage as per contract needs.
- Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
- Should be able to manage the key SLA’s and KPI’s for the successful execution of project.

Skills and attributes for success
- Should have understanding and experience of software development best practices.




- Excellent business communication skills
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAs and estimator tools.
- Should have worked on incident management , problem management and release management.

To qualify for the role, you must have
- Service management knowledge as per ITIL.
- Positive communication and resource management skills.

Certification:
- ITIL 4 certification (Must have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accou

📌 TechOps-Service Delivery-ITIL Support-Senior Manager (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi