Roles & responsibilities
Support the management and maintenance of production environments hosting Audit
applications, ensuring availability, stability, and performance
Contribute to the creation, update, and adherence of support and operational
process documentation, following established standards and procedures
Perform day‑to‑day support and operations activities for Audit applications such
as KPMG Clara Workflow, KPMG Clara for Clients, and Quality & Compliance
Evaluation
Resolve incidents and service requests within defined SLAs, escalating
appropriately when required
Act as a technical support lead at the team level for infrastructure and
platform issues, assisting in diagnosis and resolution
Ensure production environments comply with defined operational policies,
security controls, and governance requirements
Execute and validate post‑deployment activities following scheduled releases to
ensure system stability and operational readiness
Coordinate with platform and infrastructure teams to support server health
checks, patching activities, and vulnerability remediation




Apply hands‑on knowledge of Microsoft Azure services to support cloud‑based
production environments
Use Azure Application Insights and monitoring tools to proactively identify
issues and support root‑cause analysis
Leverage AI tools and technologies to improve productivity, quality, and
efficiency in development, testing, and support activities

Leverage SQL skills to perform data analysis and troubleshooting for application
and operational issues
Collaborate effectively with Application Support, Business Support, Engineering,
Deployment, and Global Platform Operations teams to achieve operational goals
Provide timely updates on issues, risks, and resolutions to senior team members
and managers
Support KPI tracking and reporting aligned with objectives defined by the
Support and Operations leadership
Participate in knowledge‑sharing sessions, internal workshops, and learning
forums to stay curre

📌 / Sr. Engg - GTS Run (Hyderabad)
🏢 KPMG Global Services
📍 Hyderabad