Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including on-site and work-at-home programs, ensure
flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.

Utilize advanced support technologies and processes engineered to achieve
outstanding results.

We cultivate lasting client relationships and make positive contributions to our
local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.

Job Description

Oversees and has full responsibility over all operational support aspects of the
contact center.



Must facilitate and monitor all workforce planning issues,
including staffing, scheduling and forecasting systems, and policy and
procedure. May monitor the implementation and execution of all training programs
across the contact center. Oversees all aspects of contact center quality issues
and support systems implementation and management. May be responsible for
multiple contact centers.
Positions on this level are fully proficient in executing established standards.
Works independently within set frames and follows set course. Has a knowledge
base typically acquired from a qualified/university degree and approximately
1-2 years of practical professional experience in a particular area. Develops
own knowledge, shares best practice and develops relevant/appropriate solutions.
Positions at this level are expected to continuously improve the day-to-day
activities/processes.

Can be a formal team leader of more junior co-work

📌 WFM Real Time Analyst I (Malad)
🏢 Teleperformance
📍 Malad