Location: Bengaluru / Hyderabad
Experience: 8 + years
Employment Type: Full time

Key Responsibilities:

Advanced Incident & Problem Resolution

* Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
* Perform deep technical troubleshooting involving scripts, workflows,
integrations, and data issues.
* Identify root causes and implement permanent fixes.
* Participate in Major Incident (P1/P2) troubleshooting calls.
* Lead Root Cause Analysis (RCA) activities and prepare technical RCA
documentation.
* Develop reusable fixes and automation to prevent recurring incidents.
* Execute Platform Clone and Upgrade activities.

Development & Enhancements

* Design and implement medium-complexity enhancements on the ServiceNow
platform.
* Develop and modify:
* Business Rules
* Script Includes
* Client Scripts
* UI Policies
* UI Actions
* Flow Designer workflows
* Service Catalog items
* Develop integrations using REST/SOAP APIs.
* Enhance existing modules while maintaining platform best practices.




* Ensure all development aligns with coding standards and governance policies.

Integration & Automation Support

* Troubleshoot complex integration failures and API issues.
* Configure and maintain integrations using:
* REST APIs
* SOAP APIs
* MID Servers
* Support automation initiatives across ServiceNow modules.
* Optimize integration performance and reliability.

Platform Optimization & Performance

* Analyse performance issues related to scripts, workflows, and database
operations.
* Optimize scripts and workflows to improve system performance.
* Review logs and identify inefficient processes.
* Implement performance improvements and technical enhancements.

Change & Release Support

* Support release planning and deployment activities.
* Review update sets and ensure proper migration across environments.
* Conduct code reviews for Tier 2 developers.
* Validate deployment outcomes and support post-release stabilization.

Mentoring & Technical Leadership

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📌 Sr Specialist Software Engineering (Bengaluru)
🏢 At&T
📍 Bengaluru