Responsible for establishing and maintaining optimal processes, procedures, and staffing levels necessary to maximize productivity and efficiency within assigned operations.

Essential Job Functions

Oversees and controls workflow and work distribution; coordinates the activities of team members in order to ensure productive and quality execution of their responsibilities. Accountable for overall performance of assigned personnel. Functions as a liaison between employees and manager to facilitate the accomplishment of Workforce Management goals. Maintains communication by holding regularly scheduled team meetings. Conducts new hire training to educate new employees on Workforce Management guidelines and procedures. Recommends and carries out programs or procedures designed to meet the administrative technical training and overall development needs of all assigned personnel. Monitors the training and development of employees; provides consistent coaching and feedback. Reviews tracking mechanisms to monitor and report results of staffing, scheduling,



and call/transaction volume analysis; makes appropriate recommendations for changes in strategy and tactics. Contributes to the analysis, problem solving, and planning of the overall Workforce Management strategy, including long and short-term planning. Reports recommendations to Workforce Management Manager and assists with management decisions on the Workforce Management process. Coordinates activities with managers and supervisors as necessary to accomplish results. Promotes positive interaction and professional relations between team and employees. Responsible for compliance with published company procedures. Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system and best practices knowledge. Performs other functions as assigned.

Requirements

Analytical skills, Microsoft Office suite, Cisco and IEX, w

📌 FBS Workforce Mgmt Supervisor (Pune)
🏢 Capgemini
📍 Pune