Lead teams of engineers across domains (IP, Transport, Voice, Data)
Act as primary escalation authority for critical incidents
Oversee network performance, outages, and service restoration strategies
Drive Root Cause Analysis (RCA) and present findings to leadership
Ensure compliance with operational standards and reporting
Manage managers and supervisors within NOC
Improve operational maturity and technical accountability
Lead strategic incident response and resolution
Ensure stakeholder communication at executive level
Support change management and risk mitigation processes
Present RCA, performance reports, and service reviews (WBR/MBR/QBR)
Provide hands-on leadership during outages
📌 NOC Manager (Gurugram)
🏢 Capgemini
📍 Gurugram
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