Overview

WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSE
An Apprentice will be working in a dynamic workplace with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience,



learning from seasoned professionals and mentors and developing technical skills.
KEY RESPONSIBILITIES
-Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
-Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
-Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
-Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
-Dashboard Maintenance: Maintain tool dashboards used by the team.
-Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
-Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
*Primary troubles

📌 Apprentice (Gurugram)
🏢 SITA Switzerland
📍 Gurugram