Cigna is multinational organisation and a leading global health services
Provider, dedicated to helping people improve their health, wellbeing and sense
of security.
You’ll be joining a global team with offices located in India. Cigna are now
primarily following a hybrid work model with Production Support teams located in
America, Europe, India & Malaysia.
Role
The Technical Support Analyst role will join our Production Support team
responsible for supporting a portfolio of applications, portals and services
predominantly using .NET technologies (C#, ASP.NET, .NET Core) and Java/SQL.
Responsible for the oversight of day-to-day activities of the production
environments.
This role requires flexibility to work in rotational shift patterns and
participate in an on‑call support schedule to ensure 24/7 coverage.
The Production Support team provides several services for International Health
(IH) including:
* Application Support
* 24/7 Production Support
* Monitoring, triage, defect identification and remediation
* Configuration updates, data fixes, ad-hoc reporting requests
* Incident, Release and Change Management
* Collaborate across multiple interconnected teams to provide quick resolution
to customer impacting incidents
The successful candidate must have an appetite to own the day-to-day delivery
against Service Level Agreements (SLA) and provide a high level of customer
satisfaction. The motivation to drive change towards modernisation and
automation across the team’s processes and practices.
The role will be responsible for working with business and IT Partners across
the company to manage the services and provide technical support to the IT and
business teams.
The primary focus of this role will be supporting recent Web Applications and
backend services written using .NET technologies. Frontend (Web and backend
environments) troubleshooting skills and a basic understanding of cloud
deployment concepts will
📌 Technical Support Analyst (Bengaluru)
🏢 Cigna Healthcare
📍 Bengaluru
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