When you join Cubic, you become part of a company that creates and delivers
technology solutions in transportation to make people’s lives easier by
simplifying their daily journeys, and defense capabilities to help promote
mission success and safety for those who serve their nation. Led by our talented
teams around the world, Cubic is committed to solving global issues through
innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation
Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
JOB DETAILS:
Position Summary
The Head of Technology and Service Operations is a senior executive responsible
for the global operations, service delivery, and reliability of mission-critical
transit payment systems used by millions of passengers daily. The role leads
more than 500 staff across two global 24x7 operations centers (UK and India),
localized in-country teams, and multiple customer contact centers.
Key Responsibilities
Service Reliability & Availability:
* Deliver Five Nines Availability (99.999%): Build and enforce architectural
and operational practices that ensure global transit payment systems achieve
and sustain ultra-high uptime. This includes proactive monitoring,
high-availability design enforcement, and automated failover systems across
cloud and on-premises platforms.
* Govern Service Level Objectives (SLOs) & Error Budgets: Define, track, and
report SLOs for all critical services, ensuring error budgets are managed
responsibly to balance reliability with change velocity.
* Transaction Performance Management: Guarantee low-latency, high-throughput
processing across all environments, actively tuning Oracle databases,
Kubernetes clusters, UCS fabrics and cloud services for peak demand
conditions (e.g., major city events, commuter surges).
* Preventative Maintenance Program: Own a proactive, structured maintenance
s
📌 Head of Technology and Service Operations (Hyderabad)
🏢 Cubic
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.