About the Role
Amazon Easy Ship (AES) connects third-party sellers with Amazon’s carrier network for end-to-end fulfillment in Australia. This role owns the program management layer that sits between carrier operations, seller experience, and the product and science teams that power AES.
You will be the single-threaded owner for 3PL transportation performance — accountable for operational execution today while driving the structural improvements that reduce cost, improve pickup reliability, and unlock current delivery capabilities for sellers and customers tomorrow. The role operates at the intersection of carrier management, DEX science, and product development, with a dotted-line management responsibility into the POC team.
This is a high-visibility, high-complexity role requiring someone who can shift fluidly between pulling a same-day pickup rescue and building the OP2 narrative that justifies next year’s investment.
Key job responsibilities
Key Responsibilities
Carrier Operations & Pickup Performance
• Own day-to-day operational execution across 3PL carrier and seller workstreams,
including capacity management and pickup rescue coordination
• Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways
• Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation
Strategic Carrier Initiatives
• Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing
• Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability
Delivery Experience & Promise Ownership
• Own transit time, pads, and DEA configuration for AES shipments
• Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool
• Monitor Click-to-Promise (C2P) perfor