When you join Cubic, you become part of a company that creates and delivers
technology solutions in transportation to make people’s lives easier by
simplifying their daily journeys, and defense capabilities to help promote
mission success and safety for those who serve their nation. Led by our talented
teams around the world, Cubic is committed to solving global issues through
innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation
Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
JOB DETAILS:
Role Overview
We are seeking a highly experienced and operationally rigorous Head of Service
Operations to lead our global 24x7 service delivery function supporting
mission-critical transit systems for over 40 major transit agencies worldwide.
This is a product IT operations leadership role responsible for the reliability,
performance, and continuous improvement of customer-facing platforms. The role
operates in a zero-tolerance,
high-availability setting where outages
directly impact paying customers and public infrastructure.
The role is based in India and reports to the VP, Technology & Service
Operations.
Scope & Scale
* ~40 global transit agency customers
* Team size: ~100 FTE scaling to ~200
* 24x7 global operations (Americas, EMEA, APAC)
* Service Desk, NOC, SOC, Tier 2, Incident/Problem Management
* 4–5 Shift Managers managing rotations
Core Responsibilities
* Global Service Operations Leadership: Lead the delivery of global 24x7
service operations across all customer environments, ensuring consistent,
high-quality support for mission-critical transit platforms. Drive alignment
across Service Desk, NOC, SOC, and Tier 2 teams, establishing clear
accountability, operational discipline, and a strong global operating
cadence.
* Product IT Operations Excellence: Embed a product-centric operations mindset,
where
📌 Director, Head of Service Operations (Hyderabad)
🏢 Cubic
📍 Hyderabad
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