Job Summary
We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.
Key Responsibilities
Serve as the primary point of contact for assigned SEO and digital marketing clients.
Build and maintain strong, long-term client relationships.
Understand client goals and translate them into actionable strategies with internal teams.
Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
Conduct client meetings, performance reviews, and strategy discussions.
Identify opportunities for upselling and cross-selling digital marketing services.
Resolve client concerns proactively and ensure a high level of customer satisfaction.
Manage multiple client accounts while maintaining quality and meeting deadlines.
Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.
Required Qualifications
Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
7 years of experience in Client Success, Account Management, or Client Servicing.
Prior experience working in a digital marketing or SEO agency is strongly preferred.
Good understanding of SEO, digital marketing, and online marketing strategies.
Experience managing multiple client accounts simultaneously.
Proven experience in team management or leading cross-functional teams.
Excellent communication, presentation, and stakeholder management skills.
Robust problem-solving, organizational, and project management abilities.
Preferred Skills
Working knowledge of SEO concepts, Google Analytics, Google Search Console, a
📌 Client Success Manager (Noida)
🏢 Ebizon
📍 Noida