Prudential’s purpose is to be partners for every life and protectors for every
future. Our purpose encourages everything we do by creating a culture in which
diversity is celebrated and inclusion assured, for our people, customers, and
partners. We provide a platform for our people to do their best work and make an
impact to the business, and we support our people’s career ambitions. We pledge
to make Prudential a place where you can Connect, Grow, and Succeed.

This position is responsible for the delivery and execution of projects and
initiatives within DPS – Enterprise Technology. DPS – Enterprise Technology
setup enables Prudential to delivery technology as a Product to both internal &
external customers.

The role will work closely with Sr. Manager – Process Management & Integration
to enhance ServiceNow ITOM capabilities and should possess experience
specializing in IT Operations Management (ITOM), including CMDB, Discovery,
Service Mapping and Event Management. The role requires solid technical
expertise in ServiceNow platform development, close collaboration with




infrastructure and operations teams, and the ability to deliver scalable,
enterprise-grade ITOM solutions aligned to organizational standards and
governance.

Job Description

* Implement and enhance ServiceNow ITOM modules including Discovery, Service
Mapping, CMDB, and CMDB Health.
* Configure and maintain MID Servers, credentials, and discovery schedules
across on‑prem, cloud, and hybrid environments.
* Design CMDB data models, CI classes, relationships, identification and
reconciliation rules, and governance processes.
* Develop platform configurations and customizations using Business Rules,
Script Includes, Client Scripts, UI Policies, and Flow Designer.
* Build and support integrations using REST/SOAP APIs, IntegrationHub, and
custom spokes.
* Create dashboards and reports to track ITOM KPIs such as coverage, CI health,
event reduction, and MTTR.
* Provide L2/L3 production support, perform r

📌 ServiceNow ITOM Developer (Bengaluru)
🏢 Prudential
📍 Bengaluru