At Accendra Health, we understand that healthcare is complex, and we’re here to
make it easier. We help deliver care beyond traditional settings, making
essential products and services more accessible through every stage of life. As
part of the care team, our teammates play a critical role in delivering
personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in
communities nationwide through our Apria and Byram Healthcare brands, Accendra
Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career
opportunities and join us in our purpose of Bringing Care To Life™.

NICE CXone Contact Center – Senior Developer

Role Description:
This is a Senior Developer role working with cross-functional teams and business
teams to support and implement agency contact center solutions. Dialer campaigns
with integrations to enterprise systems (CRM, Data Platform, etc)

Responsibilities:





* Confident in a client-facing role and possess the ability to manage multiple
stakeholders.
* Coordinate and perform release planning, development, testing, and releases
on multiple agencies IVR enhancements.
* Build call flow designs that interact with backend systems using application
program interfaces (API).
* Design and migrate existing IVR dialer campaigns from AcuCall platform to
NICE CXone platform
* Manage NICE BU and provide Subject Matter Expertise (SME) input into solution
design, and optimization for network solutions.
* Skills based routing design and implementation for voice, chat, email, and
SMS contact center technology
* Works with the Architecture team to design, develop, and deploy APIs, consume
APIs.
* Understand business requirements with the ability to translate to technical
requirements
* Prepare design documents based on business requirements for the application
development
* Coordinate issue communication and resolution with multiple oth

📌 Senior Developer, NICE CXone Contact Center (India)
🏢 Apria Healthcare
📍 India