At Kyndryl, we run and reimagine the mission-critical technology systems that
drive advantage for the world’s leading businesses. We are at the heart of
progress; with proven expertise and a continuous flow of AI-powered insight,
enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human
progress. Join us and experience a versatile, supportive environment where your
well-being is prioritized and your potential can thrive.
The Role
The Role:
You are the offshore specialist leader responsible for identity and messaging
readiness and remediation in a tenant‑to‑tenant Microsoft 365 consolidation. You
provide technical authority on Entra ID readiness, identity conflict
remediation, access impacts and Exchange‑related sequencing considerations that
shape wave delivery. You act as the escalation point for identity and messaging
blockers and maintain repeatable runbooks for remediation so that Scale squads
can cut over with confidence and the Factory can execute at pace.
Key Responsibilities:
- Provide identity and messaging readiness guidance for migration waves (entry
criteria, risk assessment, mitigation planning).
- Act as escalation authority for identity/access issues impacting migrated
users (authentication, policy impacts, access failures).
- Define and maintain remediation runbooks for common tenant‑to‑tenant identity
and messaging blockers.
- Support coexistence and sequencing constraints, ensuring wave plans reflect
technical reality.
- Coordinate with Entra Apps specialists for app access, consent and service
principal dependencies that block user readiness.
- Support cutover war rooms with rapid triage and structured decision‑making.
- Ensure evidence capture for identity readiness checks and remediation
acceptance.
- Maintain known‑issue catalogue and drive root cause reduction to reduce
recurring blocks.
- Provide reporting inputs: blocker categories,