This is a remote position.
Business Operations Associate, India Remote (India) | Full-Time Also searched as: BizOps Associate, Operations Analyst, Process Analyst, Business Analyst, Business Process Associate
When a process is slow, manual, or quietly leaking margin, do you want to get in and rebuild it yourself?
On a typical day you might map a slow process with the team that runs it in the morning, model the cost to serve a student for one program in a spreadsheet after lunch, and hand a rebuilt process and its documentation to its new owner before the end of day.
About Contour
We started in 2020 with a handful of students and a belief that outstanding education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.
Every time Contour doubles, the processes that ran the smaller version start to cost us: in margin, in hours, in quality.



Someone has to keep rebuilding them on the ground. This is one of those roles.
About This Role
As the India-based partner to Contour's business operations lead, you are responsible for identifying operational inefficiencies and executing end-to-end process redesigns. This is a hands-on role. You will map current workflows, establish performance baselines, engineer process improvements, and manage the transition to new owners to ensure long-term stability.
Your scope includes the full build lifecycle, including analysis, metrics, and implementation. While the Business Operations lead defines strategic priorities and manages cross-functional alignment with our onshore and COO teams, you own the execution and the tangible results.
You will be the foundational operator for this function in India. Success in this role requires a measure-first methodology, ensuring every project is backed by data, and a focus on sustainability, buildin

📌 Business Operations Associate (India)
🏢 Contour Education
📍 India