Overview

WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PURPOSE
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.



n- To assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
KEY RESPONSIBILITIES
This is an exciting opportunity to become an integral part of a team of highly skilled network engineers at a leading IT provider for the air transport industry. The role is classified as an L2 position, responsible for developing, deploying and maintaining service configurations, including operational fault management of a SITA-managed Versa Networks solution and legacy network.
The ideal candidate will configure and troubleshoot network and security solutions, including SD-WAN/SASE, to resolve customers' technical issues while acting as a liaison to other internal teams. Candidates must be willing to learn about recent technologies and possess the ability to work in a complex networking and security environment.
WHAT

📌 Specialist Service Operations (Gurugram)
🏢 SITA Switzerland
📍 Gurugram