The XTIUM global team is made up of a group of diverse and talented
professionals who are all driven by the same goal: excellence and continuous
improvement. We are all about embracing challenges, keeping the lines of
communication open and working together. We take ownership of our work, focus on
learning and growing and hold ourselves accountable to our colleagues and
customers. Together, we strive to push boundaries, make an impact and inspire
each other to reach our full potential.

JOB DESCRIPTION:

About the Role

Specialist, Managed Infrastructure Services is responsible for 24x7 monitoring
of infrastructure, applications, and network environments. The role involves
proactive event detection, validation, escalation, and resolution support to
ensure high availability and minimal service disruption.

Key responsibilities

* Monitor infrastructure, alerts and alarms, validating events in accordance
with defined operational processes and procedures
* Notify log and escalate incidents through ITSM tools as per established
escalation matrix and service management guidelines.




* Perform continuous performance monitoring across servers, networks virtual
machines, cloud infrastructure and unified communication systems
* Ensure uninterrupted monitoring and operational support for all in-scope
infrastructure and services
* Inspect hardware, software, and environmental alerts; identify anomalies and
initiate appropriate actions to minimize service disruption and restore
normal operations.
* Manage incidents by adhering to approved Standard Operating Procedures
(SOPs), operational runbooks and incident management frameworks.
* Coordinate with ISPs, vendors, customers, and internal support teams to
facilitate timely issue resolution and service restoration.
* Detect, correlate, and validate system events, proactively following runbooks
and handbooks to prevent incidents or reduce operational impact.
* Create, update and maintain incident tickets, ensuring accurate documenta

📌 Specialist, Managed Infrastructure Services (Bengaluru)
🏢 Xtium
📍 Bengaluru