Sr. SAP C4C Consultant1

KEY RESPONSIBILITIES

? AMS SUPPORT & INCIDENT MANAGEMENT

* Provide L2/L3 support for SAP C4C issues
* Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities,
Quotes, Tickets), UI issues, workflow failures, and business rule errors
* Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy

? C4C FUNCTIONAL SUPPORT

* Support end-to-end processes: Lead → Prospect → Quote → Order (integration
to ECC), Service Ticket → Service Request → Resolution
* Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory
management, activity management, Service processes and SLA configurations

? INTEGRATION WITH ECC

* Support integration scenarios between C4C ↔ ECC: Master data replication
(Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes,
Service Requests)
* Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services /
OData APIs
* Monitor and resolve message failures in: Communication Arrangements, Message
Dashboard

? ENHANCEMENTS & CHANGE REQUESTS





* Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules
and workflows, Custom fields and extensions.
* Prepare functional specs and coordinate with technical teams (SDK / PDI)

? DATA & MASTER DATA HANDLING

* Ensure consistency of: Business Partners / Customers, Products / Pricing data
* Handle: Data replication issues, Data correction activities

? TESTING & DEPLOYMENT

* Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support
* Support release cycles and transport management

? DOCUMENTATION & KNOWLEDGE MANAGEMENT

* Maintain: Functional documentation, KT materials, Configuration guides
* Conduct knowledge transfer sessions

? CONTINUOUS IMPROVEMENT

* Identify opportunities to: Improve user experience, Optimize business
processes, Enhance integration stability

REQUIRED SKILLS & EXPERIENCE

✔ EXPERIENCE

* 8–12 years of SAP experience
* 3+ years in SAP C4C (Sales Cloud / Service

📌 Sr. SAPC Consultant (Hyderabad)
🏢 Jade Global
📍 Hyderabad