At Alight, we believe a company’s success starts with its people. At our core,
we Champion People, help our colleagues Grow with Purpose and true to our name
we encourage colleagues to “Be Alight.”
Our Values:
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – Be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise
in human insights and cloud technology gives companies and employees around the
world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training,
and tremendous potential with a growing global organization, Alight is the
perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting
with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
(THE ROLE)
Analyst – Operations
The Analyst – Operations for Full Case Management represents the Service Center
which is responsible for delivering timely and accurate customer service through
any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post
Go-Live/Certification is required to be an productive communicator who is well
versed with tools, domains, client plans and provisions. He/she reports to the
assistant manager and may be aligned to one or multiple clients across various
domains. She/he is required to effectively communicate complex client plans and
provisions aimed at driving first call resolution. She/he is expected to provide
effective solutions within the scope of defined client plans and provisions
helping the participants make an informed decision. He/she will be required to
adhere to Client Level & internal Service Level Agreements’ and creates a
positive participant experience through their knowledge, personal service