JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through
advising, coaching, training, and facilitating. Position works with direct
reports, General Managers, and other staff to develop and implement quality
assurance strategies. The position is responsible for ensuring that quality
processes meet company’s mission and brand standards, target customer needs,
ensure employee satisfaction, and focus on continuous improvement at the
property level. .

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel
and Restaurant Management, or related major; 4 years experience in the guest
services, front desk, housekeeping, sales and marketing, management operations,
or related skilled area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant
Management, or related major; 2 years experience in the guest services, front
desk, housekeeping, sales and marketing, management operations, or related
professional area.

CORE WORK ACTIVITIES





Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Facilitates process improvement teams, assuring use of the systematic
processes, and improvement is achievable and measurable.

Leading Quality Assurance Team

• Trains team members and managers on problem solving, process improvement and
strategic planning techniques

• Develops systems to enable employees to understand guest satisfaction results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Coaches managers on adopting the Total Quality Management leadership style.

• Educates new employees on the foundations of the quality processes, how to use
quality

📌 Quality Manager (Hyderabad)
🏢 Marriott
📍 Hyderabad