Position Overview: Program Manager - IN AMZL
Here at Amazon, we're seeking for an experienced Program Manager to lead our Routing SME (Subject Matter Expert). We are seeking an experienced program manager who can optimize lastmile operations. The role involves SOP management, standardization and capability building for IN AMZL.
• Key Responsibilities
Standardization & SOP Management
• Standardize routing workflows network-wide to ensure uniform configuration and execution across all zones, eliminating regional variability and establishing consistent operational practices
• Develop and maintain comprehensive Standard Operating Procedures (SOPs), Standard Instructions for Jobs (SIJs), and training modules that enable scalable operations across the network
• Create unified processes documentation that serves as the single source of truth for routing operations, ensuring all stations follow standardized protocols
• Partner with Operations teams to validate SOPs align with ground realities and operational constraints




• Collaborate with ACES teams to ensure routing standards integrate seamlessly with dispatch and delivery workflows
Configuration Management & Optimization
• Drive configuration management initiatives to optimize block mix, reduce Out-of-Route (OOR) leakage, and improve overall routing efficiency
• Implement and monitor routing parameters, service type compliance, and dispatch planning configurations across all stations
• Analyze routing performance metrics and implement data-driven configuration changes to enhance operational outcomes
• Work with Product teams to identify system enhancements and feature requirements that support standardized routing practices
• Partner with ACES to ensure configuration changes are properly implemented in routing systems and tools
Training & Capability Building
• Develop comprehensive training modules and SIJs that enable current and existing team members to execute routing operations with consistency and excellence
• Design sca

📌 Program Manager (Bengaluru)
🏢 Amazon
📍 Bengaluru