Position Summary:

The Business Production Support Associate Advisor is responsible for helping
support Accounting and Finance Applications including Oracle EBS and Oracle
Fusion along with other third-party applications. This individual will work with
users, technology, accounting and finance to ensure the applications are working
efficiently and support users where needed as the primary point of contact.

Job Description & Responsibilities:

The Business Production Support Associate Advisor works with the other team
members to support the maintenance and development of accounting and finance
applications. Key stakeholder partners will be Accounting, Finance, Technical
Teams and Automation and AI teams.

* Serve as the primary contact for supporting the enterprise applications
(Oracle Fusion, Oracle EBS, Virtual Trader, Spreadsheet Server) for the
application user community as well as enterprise application IT support,
coordinating efforts and resource requests with each group. Ultimately
responsible for providing their user base with a dependable and stable




application and one that produces the results expected by their customers.
* Responsible for ensuring enterprise application production issues impacting
customers are timely and accurately responded to and resolved with strategies
which minimize impacts to their customer. Solutions must be aligned with
organizational short- and longer-term objectives and integrate successfully
into the enterprise application environment.
* Monitor and review enterprise application interface activities
(inbound/outbound), execute any analysis and corrections within the timelines
dictated by the closing calendars when issues are discovered.
* Execution of all required enterprise application functions within the
timelines established by the enterprise closing calendars.
* Develops and maintains a robust enterprise application community user
training and communication program which provides timely training and
communication which i

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