UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN

YOUR PASSION FOR EXCELLENCE STARTS HERE

1. Talent Inventory - 20%

Manage and coach direct reports to be effective in both client management and
people management.

Identify, develop and retain high potential employees by providing effective
leadership, coaching, training, and performance evaluation to team members and
their supervisors.

2. Client Services - 20%

Oversee the daily operations of each client teams to ensure client satisfaction;

Manage email, phone or in-person interactions with clients to maintain and
enhance client relationship;

Execute company-wide client related programs to ensure consistent service
delivery and brand promises;

Oversee on-boarding of new clients.

To ensure consistency and control of automation.

3. Business Growth - 15%

Proactively seeks chance to improve client experience and drive business
growth.

Support US based business development functions effectively in acquiring new
clients and developing existing clients.





Ensure all department activities comply with information security policies.

4. Problem Solving - 15%

Resolve high impact client issues or current situations by analyzing root cause,
identifying key steps to form a plan, pulling resources and acquiring support
from different departments and functions, executing and making necessary
changes, and communicating effectively.

5. Managing Projects - 15%

Stay well informed of corporate goals and strategies;

Identify and lead department, division or company level projects.

Lead assigned cross-function or company-wide activities and projects.

6. Employee Engagement and Budget - 15%

Manages staffing level and targeted activities to accommodate a healthy balance
of employee engagement, client satisfaction and business development needs.

Manages priorities and budgets to meet company, department and team goals.

If you have the willingness to learn and develop your skills, we have the right
job for you. Let’s make

📌 Assistant Manager, Service Delivery, India (Bengaluru)
🏢 ReSource Pro
📍 Bengaluru