Make an impact with NTT DATA
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renowned for our technical excellence and leading innovations, and for making a
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inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, Service Delivery Client Engineering is a developing
management role, responsible for driving remote support for a wide variety of
service delivery management activities.

This includes first call resolution for Support Services and End User Compute
(EUC) services, RMA process, incident log analysis, preventative support
maintenance and reporting, SDI License Management and MACD services.

The Senior Team Lead, Service Delivery Client Engineering makes use of technical
knowledge to handle technical enquiries and/or troubleshoot problems reported by
clients in a timely manner for L1 and L2 activities.

Key responsibilities:
* Responsible for managing the overall team of L1, L1.5 technical engineers,
and technical Leads.




* Responsible to ensure client overall services are delivered as per agreed SLA
and reporting any deviations and improvements.
* Leads the discussion of the daily huddles and ensure performance-enhancement
solutions are identified and implemented.
* Identifies gaps and shortcomings in the current processes, procedures,
services and provides recommendations for improvement.
* Develops personal growth opportunities.
* Maintains the organization’s effectiveness and efficiency by defining and
delivering strategic plans for implementing information technologies.
* Takes part in new client transitions and recent projects, driving the actions
pertaining to operations.
* Adheres to ISO compliances and readiness for internal and external Audits.
* Conducts team operations review meetings and ensures KPI, operations issues,
and improvements are tracked and reported on.
* Operates cross functionally and en

📌 Senior Team Lead, Service Delivery Client Engineering (Bengaluru)
🏢 NTT
📍 Bengaluru