Sagility combines industry-leading technology and transformation-driven BPM
services with decades of healthcare domain expertise to help clients draw closer
to their members. The company optimizes the entire member/patient experience
through service offerings for clinical, case management, member engagement,
provider solutions, payment integrity, claims cost containment, and analytics.
Sagility has more than 25,000 employees across 5 countries.

The Workforce Planner will be responsible to assist in the building of a
forecasting and workforce model that will build a competency around forecasting
demand and translating that demand into necessary workforce supply for long /
medium and short term. This will include managing a capacity planning model that
performs sensitivity analysis on historical data to compare staffing levels and
build supply scenarios to meet future demand in a predictive manner. She/he will
participate in developing a long-range strategy for the function to address
future needs with data models, data consumption tools, predictive modeling, and




emerging technologies. In addition, she/he will have accountability for
supporting the design, development and interpretation of workforce reports and
dashboards including identifying key trends, opportunities, and problem areas.

Job title:

Assistant Manager Global WFM

Job Description:

Education: Any Graduation or Diploma

Experience: 7-8 years of experience in workforce analytics, planning,
forecasting, and/or workforce management with a large global call center.

Roles & Responsibilities:

* Serve as a subject matter expert on the identification and interpretation of
trends and insights with respect to the overall operational effectiveness of
the business with respect to workforce planning.

* Develop actionable, proactive metrics that drive forecasting capabilities and
strategic insights.

* Perform statistical analyses and forecasting techniques and glean critical
insights and trends.

* Design repor

📌 Assistant Manager Global WFM (Port Blair)
🏢 Sagility
📍 Port Blair