JOB DESCRIPTION

Purpose of the role

To effectively monitor and maintain the bank’s critical technology
infrastructure and resolve more complex technical issues, whilst minimising
disruption to operations.

Accountabilities

* Provision of technical support for the service management function to resolve
more complex issues for a specific client of group of clients. Develop the
support model and service offering to improve the service to customers and
stakeholders.
* Execution of preventative maintenance tasks on hardware and software and
utilisation of monitoring tools/metrics to identify, prevent and address
potential issues and ensure optimal performance.
* Maintenance of a knowledge base containing detailed documentation of resolved
cases for future reference, self-service opportunities and knowledge sharing.
* Analysis of system logs, error messages and user reports to identify the root
causes of hardware, software and network issues, and providing a resolution
to these issues by fixing or replacing faulty hardware components,
reinstalling software,



or applying configuration changes.
* Automation, monitoring enhancements, capacity management, resiliency,
business continuity management, front office specific support and stakeholder
management.
* Identification and remediation or raising, through appropriate process, of
potential service impacting risks and issues.
* Proactively assess support activities implementing automations where
appropriate to maintain stability and drive efficiency. Actively tune
monitoring tools, thresholds, and alerting to ensure issues are known when
they occur.

Analyst Expectations

* To perform prescribed activities in a timely manner and to a high standard
consistently driving continuous improvement.
* Requires in-depth technical knowledge and experience in their assigned area
of expertise
* Thorough understanding of the underlying principles and concepts within the
area of expertise
* They lead and supervise a team, guiding and sup

📌 Banking and Payments Application Support Analyst (Pune)
🏢 Barclays
📍 Pune