Overview
Consilio, Inc. is a global leader in the eDiscovery, document review, risk management, legal consulting, and legal development service markets. We believe that our core values, ‘Our True North,’ provide for us a path to building and maintaining a diverse workforce that is inclusive, modern, and successful on an enterprise-wide scale.
It is who we are and what we care most about.
Job Summary:
The Premier Support Associate is primarily responsible for providing Consilio’s clients with support via incoming chats and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s clients (ie. account creations, project access and new engagement tasks).
Responsibilities
Customer Satisfaction
Service Level Agreements (SLAs)
Ensure 15min response, follow-up and resolution SLAs are being met.
Provide the highest level of customer service to further solidify the relationship with Consilio’s clients by:
Assistance with logging into the system, navigating the interface and performing specific tasks.




Guidance on advanced features such as searching and exporting.
Troubleshoot and resolve support issues.
Have a passion for speaking to clients, with expertise in the following areas:
Security awareness of caller/user identification and approval polices.
Client advocacy when collaborating with other teams and keeping the client updated on resolution.
Awareness of eDiscovery life cycle.
Qualifications
Minimum Education Requirements:
Bachelor’s degree or higher (any discipline).
Minimum Language Requirements:
Native speaker or at least B2 level proficiency in English.
Minimum Experience Requirements:
At least 2-3 years in either customer service, tech support, legal, government, financial or hospitality roles.
Previous experience in eDiscovery industry preferred.
Existing Consilio employees with least 1 year tenure strongly considered.
Customer Service Requirements:
Demonstrates robust written

📌 Premier Support Associate (Bengaluru)
🏢 Consilio
📍 Bengaluru