Powering the agentic revolution in travel. Sabre is an AI-native technology
leader, backed by one of the world’s largest travel data clouds. Built on an
open, modular, cloud-native architecture, Sabre serves as the backbone for both
established leaders and bold, new disruptors, guiding them to the next age of
travel retailing through intelligent, connected, and personalized experiences.
With AI at its core and operating at unparalleled scale, Sabre transforms
insights into innovation, empowering airlines, hoteliers, agencies and other
partners to retail, distribute and fulfill travel worldwide.
AS A CUSTOMER SUCCESS ANALYST, YOU WILL HAVE THE CHANCE TO WORK AND GIVE
SUPPORT TO THE BIGGEST AND MOST IMPORTANT TRAVEL AGENCIES AROUND THE WORLD WITH
ONE OF THE BEST PAYMENTS SOLUTIONS IN THE TRAVEL INDUSTRY AND MAKE THEM FEEL
THAT TRAVEL PAYMENTS ARE EASY, SEAMLESS, EFFICIENT, AND BENEFICIAL.
* COLLABORATE WITHIN THE CUSTOMER SUCCESS TEAM TO DELIVER EXCEPTIONAL SERVICE,
FOSTERING TRANSPARENCY AND TRUST WITH CLIENTS TO CULTIVATE LONG-LASTING
RELATIONSHIPS.
* ENSURE CUSTOMERS RECEIVE HIGH-QUALITY SUPPORT AND EXPERIENCE MINIMAL
DOWNTIME.
* CONFIRM FIRST-LEVEL SUPPORT IS THOROUGH, PROVIDING NECESSARY TRAINING TO
ACHIEVE THIS.
* COORDINATE WITH THIRD-LEVEL SUPPORT AND TECHNICAL PARTNERS (INTERNAL AND
EXTERNAL).
* DOCUMENT ALL ACTIVITIES WITHIN THE TICKETING SYSTEM, ENSURING VISIBILITY AND
STATUS UPDATES ACROSS SUPPORT LEVELS.
* ANALYSE MONTHLY RESOLUTION DATA TO CREATE REPORTS AND OFFER INSIGHTS TO
COMMERCIAL AND PRODUCT TEAMS.
* SUPPORT SLA ADHERENCE AND RESPONSE-TIME METRICS.
* COLLABORATE WITH THE SABRE PAYMENTS HELP DESK AND EXTERNAL TEAMS FOR SPECIAL
IMPLEMENTATIONS AND SUPPORT INITIATIVES.
* MANAGE COMPLEX HELP DESK ISSUES, ENSURING TIMELY RESOLUTION AND DELIVERY.
* IDENTIFY AND COMMUNICATE PRODUCT CUSTOMIZATION NEEDS TO ENHANCE THE SABRE
PAYMENTS HELP DESK, WORKING WITH PRODUCT TEAMS TO MEET CUSTOMER EXPECTATIONS.