Join Teleperformance – Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including on-site and work-at-home programs, ensure
flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.

Utilize advanced support technologies and processes engineered to achieve
outstanding results.

We cultivate lasting client relationships and make positive contributions to our
local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.

Job Description

Contact Center Speech Analytics work is focused on analysis of contact center




customer interactions to improve and enhance customer experience including:
•Analyzing customer call data using speech analytics tools and spot
trends/patterns to identify cost drivers and key performance indicators
•Delivering actionable insights to develop customer service strategies for
improved performance in acquiring, retaining, and servicing customers
•Developing and maintaining data trend reports/dashboards to understand call
trends, customer satisfaction, and call center agents’ performance
Positions on this level have comprehensive knowledge of the specific discipline
or the broader area in which the position operates. Executes specialized
projects and activities and typically works according to set principles. Usually
generates and initiates own workload and doesn't need instructions or
guidelines. Might supervise work of less experienced professionals providing
qualified expertise and taking responsibility for the end-product. Po

📌 Interaction Analytics Analyst II (Bengaluru)
🏢 Teleperformance
📍 Bengaluru