Team/Chance:
We are looking for a highly skilled EDI Support Engineer to join our Technology
Operations platform. The ideal candidate brings hands-on experience across
different middleware technologies, have a solution-oriented mindset and thrives
in a fast-paced, agile environment. You will play a key role in driving customer
issue resolution, root cause analysis, improving customer experience, and
mentoring team members, while collaborating closely with cross-functional teams.
Roles and Responsibilities
* Monitoring of Integration Platforms and data exchanges
* Address delivery failures; incident management
* Interact with customers, partners and business to resolve failures, issues
* Drive problem management for long or repetitive incidents
* Monitor and address platform performance issues
* L2/L3 investigations reported by L1 or vendors
* Assess deployment requests; quality review, completeness, according to
guidelines/governance for partner info, naming conventions, evidence of test,
etc.
* Execute deployments and partner activations, including change validations.
* Analyze/manage system statistics incl. trend analysis such as execution and
failures, deployment, and on-boarding requests
* Manage certificate renewals
* Define requirements and test of self-service automation procedures
* Collaborate with business, vendors, development/project teams, mapping teams,
EDI architects, Tech Operations
* Communicate operational events and plans
Required Skills:
* Knowledge of EDI standards EDIFACT / ANSI X12
* Knowledge of communication protocols AS2, FTPS, and SFTP, Web Service, API
etc.
* Knowledge on Seeburger BIS and/or Oracle is desirable.
* 2 to 5 years of IT and business work experience with a broad range of
exposure to various technical environments and business units
* Knowledgeable on report creation via MS Excel or PowerBI
* Business and Technical experience
* 24x7 support coverage (on-call during weekends)
* Experience in Automat
📌 Associate Integration Engineer (Pune)
🏢 Maersk
📍 Pune